Meno Weecheeheeway Navigators

What is a Meno Weecheeheeway  Navigator?

Meno Weecheeheeway – which means ‘Good Helper’ in Anishinaabe – are Patient Navigators who provide guidance and support for SLFNHA clients who leave their homes and families to access health care outside of their communities. The Meno Weecheeheeway Navigators help the clients overcome the barriers that prevent them from getting the health care they need while they are away from their communities. For many clients, the process of accessing health care can be difficult.

What do Meno Weecheeheeway Navigators do?

• Liaison and advocacy support on NIHB issues and with external providers
• Translation for Anisininew, Anishinaabe, and Cree speakers
• Support clients when navigating the FNHIHB-NIHB Medical Transportation, Vision, Dental, Pharmacy, Medical Supplies & Equipment and Mental Health counselling benefits
• Promote the client’s health and ensure removal of client’s barrier to care by identifying critical resources and helping them navigate through health care services and systems.
• Ensure proper communication between client and their health care provider so they get the information they need to make important decisions about their health care.
• Help clients set up appointments for a health care provider and for medical tests
• Provide support before, during, and after medical appointments
• Provide assistance during discharge planning, medications, follow-up appointments, and for return transportation
• Provide education and assistance to clients in the Birth and Indian Registration processes
• Act as Liaison between First Nation members and external providers
• Supports clients though the appeals process when denial of service occurs.
• Investigate incidents, concerns, and complaints and works jointly on resolving issues with internal and external agencies.
• Patient Navigators ensure privacy and confidentiality for each client.

Contact

For general inquiries, please contact the Meno Weecheeheeway Patient Navigator program at:

Email: navigator@slfnha.com or call the Patient Navigator Manager at 807 738-6777