Client Advocacy & Support
Client care is a top priority here at the Hostel. We employ individuals who are dedicated to providing support to our clients, and will assist with any issues arising with services provided by our staff or direct clients to the appropriate supports.
During your stay at the hostel, if you wish to talk to either our Client Representative or our Guest Services Representative, please ask a staff member at reception.
While travelling through the Sioux Lookout Airport, our Interpreter is available there from 7:00 am to 3:00 pm, if you require assistance.
Comments or Concerns
Hostel guests are encouraged to provide feedback using our comment cards (available at reception and here on our website). If there are any concerns you have or problems you encounter during your stay at the hostel, please let us know.
In addition to these SLFNHA supports, clients may also seek resources outside of SLFNHA. The Patent Navigator is based at the Shibogama First Nations Council to assist clients having difficulty obtaining services from NIHB. Jordan’s Principle ensures that First Nation children receive access to the services they require.
Support Services
Location
Jeremiah Mckay Kabayshewekamik Hostel; Second floor
Hours
Monday to Friday 8:30 am – 4:30 pm
Services Provided
The representative will make hospital visits upon request of clients, hostel or hospital staff, report concerns and provide follow-up with appropriate personnel. Client Representative will also communicate with physicians and nurses at the hospital if the patient requires translation services.
Location
Jeremiah Mckay Kabayshewekamik Hostel; Main lobby
Hours
Monday to Friday 8:30 am – 4:30 pm
Services
The Guest Services Representative will help clients with information about hostel services and assist guests and escorts to locations within the hostel and hospital. The representative will act as a primary contact for guests with inquiries. They can also assist with translation.
Location
Sioux Lookout Airport
Hours
7:00 am – 3:00 pm
Services
The Airport Interpreter is located at the Sioux Lookout Airport to assist clients travelling to, from or through the Sioux Lookout Airport. They will arrange for transportation to the hostel and interpret for First Nations clients who cannot speak English. If the interpreter is not present, please use the phone located beside the desk to call the Hostel and let them know you require transportation. If you have a child with you and require a car seat, please inform the interpreter or transportation clerk when calling.
Location
Seventh Avenue, Sioux Lookout
Hours
8:30 am – 4:30 am
Contact
NIHB Sioux Lookout – Specialists & Community Responsibilities
Services
Health Canada provides eligible First Nations and Inuit with coverage for a specified range of medically necessary health-related goods and services when not covered through private insurance plans or provincial/territorial health and social programs. Non-Insured Health Benefits (NIHB) include prescription drugs, over-the-counter medication, medical supplies and equipment, mental health counselling, dental care, vision care, and medical transportation.
Non-Insured Health Benefits Specialists arrange travel for clients who require travel arrangements to attend medical appointments.
If you have issues with travel (NIHB) or services provided at the neighbouring hospital, please let us know and we can try to assist you or put you in touch with the appropriate contact. We know it can be stressful when travelling away from home for your medical needs, so we are here to help you on that journey!
Location
Shibogama First Nations Council, 81 King St. Sioux Lookout
Hours
Monday to Friday 8:30 am – 4:30 pm
Contact
T: (807) 737-1623
Free: 1 (866) 447-8388
After Hours On-Call
Services
The Patient Navigator is responsible for managing, developing and implementing the patient liaison services with the Sioux Lookout district First Nations clients. The Patient Navigator advocates and provides support to First Nation clients of all communities in the Sioux Lookout area who are having difficulties with their patient services under the Non-Insured Health Benefits (NIHB) program. If you are having difficulty obtaining the services from Non-Insured Health Benefits please contact the Patient Navigator at the Shibogama First Nations Council.
Jordan’s Principle is a child-first principle intended to resolve jurisdictional disputes within, and between, provincial/territorial and federal governments concerning payment for services to First Nations children when the service is available to all other children.
If a First Nations child is not receiving the services and supports they need, families are encouraged to contact a Jordan’s Principle representative via:
- regional Jordan’s Principle contact person;
- local Service Coordinator (contact information available through the regional Jordan’s Principle contact); or
- regional office of Health Canada or Indigenous Services Canada
Sioux Lookout First Nations Health Authority’s new Benefits Program is responsible for coordinating discharge travel for prior approved NIHB travel from Sioux Lookout, Manitoba and southern medical centres, with the exception of Thunder Bay. For more information see Medical Discharge Coordination Services.
