The Receptionist/Interpreter is responsible for all reception duties as well as provision of interpreter services as requested by the Primary Care Team members. The Receptionist/Interpreter must have excellent public relations skills, communication skills, clerical skills, computer skills, and the ability to work in a demanding work environment.
The Receptionist/Interpreter is directly accountable to the Clinical Manager, Primary Care Team.
• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
• Grade 12 high school diploma or equivalent
• Strong computer skills; proficiency in Microsoft Office a must
• Strong communication, organization, scheduling and time management skills in dealing with clients, families, peers and health care professionals
• Ability to communicate in one of the First Nations dialects of the Sioux Lookout Zone
• Ability to interpret information from allied health staff to patients in preferred First Nations dialect
• Ability to work independently with the flexibility to work as part of a team
• Knowledge and understanding of First Nations culture and issues relevant to the delivery of health care in the Sioux Lookout Zone.
• Ability to provide reception duties for the Primary Care Team and redirect queries to the appropriate source
• Ability to respond/redirect requests for information, made by telephone or in person
• Ability to perform the physical demands of the job
• Ability to take initiative, be adaptable, multi task, meet deadlines, and work independently in a fast-paced and ever-changing environment
• Ability to speak in one of the First Nation dialects in the Sioux Lookout area would be an asset
• Certificate or diploma in Secretarial Arts/Office Administration and/or Medical Secretary would be an asset
• Acknowledge arriving clients in a prompt and helpful manner
• Booking, coordinating and scheduling client appointments with the ability to prioritize appointments according to client needs and clinic schedule
• Coordinating client movements between departments
• Interpreting verbal information provided by physicians, allied health professions, support staff, visitors and community members – which may include explanation of preparations necessary for diagnostic tests and/or treatments ordered by allied health professionals.
• Operating the Primary Care Team switchboard by responding to incoming calls, taking and relaying messages, communicating information according to established procedures
• Actively empower clients to participate in their health care decision by providing information and teaching in their first language
• Prepare and forward requisitions for services to the appropriate recipient.
• Entering of data/visit information into the Electronic Health Record.
• Perform routine clerical tasks such as copying, faxing, filing, general typing
• Handling of sensitive/confidential material strictly in confidence in accordance with office policy
• Coordination of Cleaning and Maintenance requests for the Primary Care Team building
• Ordering and re-stocking of materials/supplies
• Provide assistance when requested and any other duties as assigned.
SLFNHA currently “Strongly Recommends” COVID-19 immunizations and requests your immunization status to be sent to our staff health department if successful in the recruitment process.