Patient Navigator Program Manager

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Patient Navigator Program Manager

Job Summary:

The role of the Patient Navigator Program Manager is to support the Medical Transportation and Benefits department and its employees

Who can apply:
Persons of First Nations ancestry will be given preference (s.16 (1)CHRA)

The salary for this position is $78,530- $101,072 per annum

Applicants must possess:

    • Post-secondary degree in public health, public administration, law, or related discipline and/or combined relevant experience
    • Advanced knowledge and understanding and demonstrated expertise with respect to policies, programs and legislation related to First Nations health, education, and/or social services
    • Strong understanding and working knowledge of:
    1. FNIHB-NIHB Policy Framework for:  Medical Transportation, Vision, Dental, Medical Supplies & Equipment, Pharmacy and Mental Health Counselling.
    2. Provincial birth and Indian registration processes
    • Knowledge of the complex health services delivery landscape in northern Ontario and the inter-jurisdictional issues as they relate to First Nations health.
    • Ability to prepare and deliver high quality written reports and presentations for diverse audiences with the ability to express ideas clearly, concisely, and respectfully.
    • Excellent interpersonal, communication, advocacy, and organizational skills.
    • Previous experience working in the healthcare industry and/or First Nations community preferred
    • Be fluent in one or more of the First Nations dialects: be trained in areas of medical terminology, is an asset.
    • Must have a valid driver’s license and access to a reliable vehicle
    • Be able to provide a satisfactory Criminal Records Check and Vulnerable Persons Check

Roles and Responsibilities:

  • Liaison and Advocacy for First Nation members requesting support on NIHB issues
  • Establish appeals process when denial of service occurs. Supports the client through the appeals process.
  • Support clients in navigating the Medical Transportation, Medical Supplies & Equipment, Vision, Dental, Pharmacy benefits and Short-term Mental Health Counselling benefits.
  • Investigate incidents, concerns, and complaints – works jointly on resolving issues with internal and external agencies. Acts as a representative of SLFNHA.
  • Develops a communication strategy to provide education and awareness of the NIHB programs, both internally and externally.
  • Provides interpretation of FNIHB-NIHB Policy, communicates on a regular basis with FNIHB-NIHB to resolve issues and establish procedures
  • Promote cultural sensitivity among service providers
  • Participate in networking meetings to ensure issues are identified and addressed in a timely manner
  • Provides education and assistance to clients in the Birth and Indian Registration processes
  • Is proactive by creating a network with tribal councils, First Nations, provincial and federal organizations, and other external agencies to resolve issues.
  • Fully accountable for all personnel matters including hiring, coaching, training, performance evaluations, disciplinary actions.

Closing Date: Open until filled

As per policy, applicants should note that COVID-19 immunization is a condition of employment.

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