Patient Navigator Program Manager

Job Summary:

The role of the Patient Navigator Program Manager is to support the Medical Transportation and Benefits department and its employees

Who can apply:
Persons of First Nations ancestry will be given preference (s.16 (1)CHRA)

The salary for this position is $78,530- $101,072 per annum

Applicants must possess:

• • Post-secondary degree in public health, public administration, law, or related discipline and/or combined relevant experience
  • Advanced knowledge and understanding and demonstrated expertise with respect to policies, programs and legislation related to First Nations health, education, and/or social services
  • Strong understanding and working knowledge of:
  1. FNIHB-NIHB Policy Framework for:  Medical Transportation, Vision, Dental, Medical Supplies & Equipment, Pharmacy and Mental Health Counselling.
  2. Provincial birth and Indian registration processes
  • Knowledge of the complex health services delivery landscape in northern Ontario and the inter-jurisdictional issues as they relate to First Nations health.
  • Ability to prepare and deliver high quality written reports and presentations for diverse audiences with the ability to express ideas clearly, concisely, and respectfully.
  • Excellent interpersonal, communication, advocacy, and organizational skills.
  • Previous experience working in the healthcare industry and/or First Nations community preferred
  • Be fluent in one or more of the First Nations dialects: be trained in areas of medical terminology, is an asset.
  • Must have a valid driver’s license and access to a reliable vehicle
  • Be able to provide a satisfactory Criminal Records Check and Vulnerable Persons Check

Roles and Responsibilities:

• Liaison and Advocacy for First Nation members requesting support on NIHB issues
• Establish appeals process when denial of service occurs. Supports the client through the appeals process.
• Support clients in navigating the Medical Transportation, Medical Supplies & Equipment, Vision, Dental, Pharmacy benefits and Short-term Mental Health Counselling benefits.
• Investigate incidents, concerns, and complaints – works jointly on resolving issues with internal and external agencies. Acts as a representative of SLFNHA.
• Develops a communication strategy to provide education and awareness of the NIHB programs, both internally and externally.
• Provides interpretation of FNIHB-NIHB Policy, communicates on a regular basis with FNIHB-NIHB to resolve issues and establish procedures
• Promote cultural sensitivity among service providers
• Participate in networking meetings to ensure issues are identified and addressed in a timely manner
• Provides education and assistance to clients in the Birth and Indian Registration processes
• Is proactive by creating a network with tribal councils, First Nations, provincial and federal organizations, and other external agencies to resolve issues.
• Fully accountable for all personnel matters including hiring, coaching, training, performance evaluations, disciplinary actions.

Closing Date: Open until filled

As per policy, applicants should note that COVID-19 immunization is a condition of employment.