Electronic Medical Records Technologist – 2023-118

An EMR (Electronic Medical Record) tech is accountable for providing technical support and expertise in both Information Technology (IT) and Electronic Medical Records (EMR) systems. This role involves maintaining and troubleshooting IT infrastructure, ensuring the smooth operation of EMR software, and aiding end-users in the healthcare organization. The IT and EMR Tech plays a critical role in optimizing technology usage to enhance patient care, data security, and overall organizational efficiency.

JOB SUMMARY

The EMR Tech is responsible for managing IT systems and electronic medical records within the healthcare facility. This position requires a combination of technical skills in IT support and EMR administration. The incumbent will provide prompt technical assistance to end-users, maintain hardware and software components, safeguard patient data, and collaborate with various healthcare teams to support the
organization’s technology needs.

ROLES AND RESPONSIBILITIES

• Workflow Optimization: Analyzing and improving workflow processes related to EMR usage to enhance efficiency and usability for healthcare professionals.
• Data Management: Managing patient information and medical records, ensuring data accuracy, and protecting patient privacy and security in compliance with relevant regulations (e.g., HIPAA).
• User Support and Training: Providing technical support to healthcare staff who use the EMR system, troubleshooting issues, and conducting training sessions for new users.
• Data Analysis: Extracting and analyzing data from the EMR system to generate reports, identify trends, and support decision-making processes for healthcare management.
• Troubleshooting: Addressing technical issues and user-reported problems promptly, either independently or by coordinating with technical support teams.
• Technical Support: Providing support to end-users by troubleshooting hardware, software, and network issues, and resolving technical problems efficiently.
• Help Desk Management: Responding to user inquiries and service requests through various channels like phone, email, or ticketing systems, and ensuring timely issue resolution.
• Hardware Maintenance: Installing, configuring, and repairing computer hardware components such as desktops, laptops, printers, and peripherals.
• Software Installation and Configuration: Installing, upgrading, and configuring operating systems, software applications, and drivers on users’ devices.
• User Account Management: Creating, modifying, and deactivating user accounts and access permissions as per organizational policies.
• Remote Support: Providing technical assistance to users remotely, either through remote desktop tools or other communication methods.
• IT Inventory Management: Managing and tracking hardware and software inventory, including procurement, asset tagging, and asset disposal.
• IT Infrastructure Planning: Assisting in planning and implementing IT infrastructure upgrades and expansions to meet the organization’s evolving needs.
• Technical Research: Staying up-to-date with the latest technology trends, tools, and solutions to recommend improvements to the IT environment.
• Vendor Coordination: Interacting with technology vendors for hardware and software support, warranty issues, and procurement.
• Perform any other duties as assigned by the IT department that are within the scope of this position and that may be necessary for the effective functioning of the department.

BACKGROUND

The typical minimum level of education to perform this job competently is equivalent to high school graduation and completion of a diploma training program at a college or technical school. The person requires an ability to understand, utilize and communicate specialized information in speech and written text. This specialized training is often formalized and recognized by a specific certificate, diploma, or license. Proficiency in EMR software, database management, and general IT skills. Familiarity with healthcare standards and regulations related to EMR systems.

Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is one to three years.

Ongoing work assignments typically have clearly defined goals. The incumbent’s education, training, and previous experience ensure work assignments are successfully carried out because he/she understands what is expected, as well as the best approach to take.