Dispatch Clerk

Job Summary:
The Dispatch Clerk is responsible for dispatching all client ground transportation in the Sioux Lookout area, coordinating delivery service and directing all transportation to NIHB Clerks. The Dispatch Clerk will also be responsible for arranging transportation for discharged prior approved CSD clients when non-insured staff is not available.

Starting Salary Rate: $25.956 per hour

Who can apply:
Persons of First Nations ancestry will be given preference (s.16 (1)CHRA)

Applicants must possess:

• Minimum of Grade 12
• Excellent interpersonal and communications skills
• Nothing less than excellent customer service skills and the desire to provide solutions in a public service environment
• Familiar with the NIHB transportation program
• Knowledge of customer service oriented communication techniques which include style flexing, diplomacy, keeping control of a call, dealing with difficult individuals in order to ensure a high quality of service is being delivered at all times
• Good knowledge of computer software and office equipment
• Ability to work in a fast-paced environment, be adaptable to change, ability to multi-task and work well under pressure
• Ability to work independently and within a team environment
• Must have the ability to work with automated systems and software such as Adobe and MTRS

Roles and Responsibilities:

• Fax all discharge papers to the Discharge Department daily
• Dispatch and coordinate all ground transportation for clients while in Sioux Lookout
• Update and maintain pick up list
• Ensure the clients are met in a timely manner, delivered to their appropriate destination and are connected to their appointment or agency
• Ensure Driver/Interpreters are aware of all known client conditions that require special attendance and care
• Maintain communication by being in contact with the Airport Interpreter to advise the clerk of all incoming and outgoing clients
• Liaison with accommodations and airport interpreter, drivers and other service providers
• Participate and contribute to regular staff development activities and staff meetings
• Work as a team member with co-workers, SLFNHA staff and other organizations
• Complete paperwork as necessary as well as submit incident reports to supervisor when necessary
• All other duties as assigned

As per policy, applicants should note that COVID-19 immunization is a condition of employment.

Closing Date: Open till filled