Coordinator, Crisis Response Program
Nodin Mental Health Services (Nodin MHS) is Sioux Lookout First Nations Health Authority’s mental health department. It is a resource available to First Nation children, youth, adults and families from 33 remote northern communities served by SLFNHA. Nodin MHS has several services: intake, counsellors travelling to communities, a crisis response program, community-based children’s mental health and addiction workers, youth school counsellors, and an outpatient mental health service (OMHS).
Nodin’s Crisis Response Program (CRP) provides support to First Nations communities impacted by traumatic incidents and associated crises. CRP receives information on critical incidents and community needs/concerns, collaborates with communities/other partners to formulate a plan, supports localized strategies, and coordinates a response by mobilizing resources as requested. Supports offered include counselling, emotional support, debriefing, cultural support, and providing options for longer-term recovery and healing. Another option is to dispatch volunteer non-clinical crisis teams formed by neighboring communities and/or provide support to volunteer teams established in-community.
The crisis response coordinators work collaboratively to support the crisis response team. This includes the coordination of all administrative duties associated with processing community requests (travel, accommodations, invoices, statistics etc). The coordinator(s) are expected to effectively communicate and liaise with internal and external partners, this often includes community leadership. The crisis coordinator(s) are often the first members of the team to receive information regarding tragic events in the community, they are expected to help support and if needed de-escalate. individuals while determining how to best provide community support. This is a collaborative role within a face-paced dynamic program.
The Coordinator reports directly to the Supervisor of the Crisis Response Program.
Salary Range: $52,078 – 63,404 per annum
Persons of First Nations ancestry will be given preference (s.16 (1)CHRA)
Applicants must possess:
- Minimum High school diploma/GED required and/or post-secondary education in Office Management or Office Administration or equivalent working experience.
- Minimum 2 years experience in office administration or office support environment.
- Proficient typing skills with a minimum typing speed of 60 wpm, and working experience with MS Office (Word, Excel, PowerPoint, Outlook), Internet, and various office equipment.
- Excellent communication (strong written and verbal), problem solving, time management, organizational and interpersonal skills.
- Accuracy and strong attention to detail.
- Strong coordination skills.
- Demonstrated capability of data recording and keeping files up to date.
- Ability to work independently in a fast-paced, dynamic environment.
- Ability to take initiative, be adaptable, multitask and juggle multiple responsibilities at once, meet deadlines and work independently in a face-paced and ever-changing environment.
- Highly skilled in building relationships with internal staff, external customers and communities.
- Must be able to speak with confidence with multiple partners.
- Highly motivated with a positive attitude.
- Experience in customer support is a plus.
- Professional integrity and profound ability to maintain confidential information is essential.
- Must be a critical thinker who can quickly resolve issues.
- Experience in a mental health or social services setting preferred.
- Excellent listening and comprehension skills required.
- Proven ability to maintain a calm demeanor under pressure and in crisis situations
- Training courses are an asset: crisis management, trauma informed care, First Nations history, Indian Residential School, cultural safety
- Ability to speak one or more of the First Nations dialects of the Sioux Lookout region is an asset.
- Knowledge of First Nations people, culture, and mental health priorities in the Sioux Lookout region is essential
- Ability to work flexible hours and as part of a rotational on-call schedule as required
Roles and Responsibilities:
- Coordinate and act as a liaison with leadership, community-based crisis coordinators, tribal councils, mental wellness teams, NAN, other SLFNHA programs and other Nodin departments etc. to explain the program’s role, how to access, receive referrals and secure supports.
- Build strong collaborative relationships
- Support complex scheduling.
- Rotationally responsible for providing after hours Crisis Response on-call/ after-hours support
- Format and draft information for internal and external communications
- Gather and maintain accurate documentation to ensure adequate information is accessible for quality service and for statistical purposes.
- Program support and coordination (i.e. filing, faxing, banking, composing memos/letters, completing contract requests, organizing travel, managing travel/expense claims, updating team and stakeholder contact numbers, emails, purchase orders etc).
- Arrange and deploy crisis intervention and cultural supports into communities.
- Arrange for community groups to receive debriefing and/or to receive assistance to build capacity to manage crises at a community level.
- Arrange for direct and indirect Indian Residential School Survivors to receive mental health counselling and/or cultural support.
- Monitor program activity through regular contact with team members/communities to ensure they are able to effectively manage crisis/serious incidents.
- Assist supervisor with tracking data for reports and completion of all required reports.
- Arranging and/or participating in in-service training, meetings with partners, other Nodin staff, other SLFNHA programs, NAN meetings/training, team building and debriefing activities.
- Coverage for supervisor as required.
- Any other duties that are deemed necessary by your immediate supervisor.
As per policy, applicants should note that COVID-19 Immunization is a condition of employment within SLFNHA.
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