Complex Care Navigator – 2023-135

The Complex Care Navigator will be responsible for providing case management to children and families experiencing specific severe mental health, behavioral or complex special needs.

The incumbent must have a good knowledge of all mental health problems, behavioral and complex special needs, and should be willing to receive ongoing training in specific areas (autism, developmental issues, behavioral issues, etc.) in order to provide specialized case management services.

The position requires good communication skills, the ability to work collaboratively with other agencies, solid work ethics, and the ability to work as a team member. The Complex Care Navigator will need to promote and often lead inter-disciplinary, inter-agency, and inter-ministerial cooperation and coordination locally for the benefit of the Case Management of a child.

The Complex Care Case Navigator will be directly accountable to the Clinical Manager of Developmental Services.


  • Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
  • Master’s Level Training or equivalent in a related field is an asset.
  • University degree in human service field, with two years’ experience in the health services environment.
  • Specialized courses in specific areas of mental health, autism, behavioural or developmental challenges
  • Experience working with First Nations people and communities
  • Experience in case management
  • Must be able to maintain confidentiality
  • Must:
    • a valid Ontario Driver’s License
    • Produce a Criminal Records check with Vulnerable Sector Check
    • Have First Aid & CPR – Adult & Child
  • Knowledge of Case Management principles and Service System Principles
  • Ability to work as lead for multi-disciplinary teams and with community agencies
  • Knowledge of the people, culture and mental health priorities of the First Nations communities in the Sioux Lookout District
  • Ability to communicate in one or more of the First Nations dialects of the Sioux Lookout District will be an asset
  • A good understanding of the Child & Family Services Act, Mental Health Act and awareness of current issues within Northern and remote Native communities
  • Knowledge and/or skills in working with computer systems
  • Excellent written and oral communication skills
  • Innovative problem solving and decision making skills
  • Ability to travel to First Nation communities
  • The ability to perform the requirements of the position on a regular basis.

 Duties & Responsibilities:

  1. Provide specialized case management services to special needs children identified in the Developmental Services catchment area by:
    • Facilitate access to children’s services by providing case management and service coordination for children, youth and their families/caregivers
    • Provide general information, determine eligibility, complete intake, prioritize services using standardized tools, develop initial service plan, refer to appropriate services and track client status in CIMS
    • Review assessments, diagnosis, plans and recommendations for all assigned clients
    • Initiate planning meetings with families and collateral agencies and service partners
    • Develop with families and service partners a treatment plan
    • Facilitate the approval and implementation of the treatment plan with the Ministry and service providers
    • Ensure participation of all service partners in the implementation of the service plan
    • Monitor and document client’s progress with the treatment plan and evaluate progress of treatment
    • Maintain ongoing communication with family and service providers
    • Participate / lead case management meetings with service providers staff
    • Partner in the development of community services through participation and leadership in community networks, particularly with reference to special needs children and their families/caregivers.
    • Coordinate care and services for clients with service providers, hospital, physicians, specialists and resources at the community level
    • Provide a service coordination role and participate in Case Resolution, Integrated Transition Planning processes and discharge plan with family and service providers
    • Provide case management services in Sioux Lookout office, hospital and in First Nations communities
    • Ensure high standards of professional conduct and quality of care.
  2. Maintain accurate records by:
    • Recording all client, service providers, ministry and specialists contacts
    • Maintain records of all meetings and conferences regarding clients.
    • Record statistics of clients on caseload
    • Maintain and record progress of clients
    • Maintain and record financial commitments and approvals
    • Record and submit all required forms as per Sioux Lookout First Nations Health Authority (SLFNHA) policies (e.g. complying with confidentiality protocols at all times)
  3. Participate in ongoing education on mental health and case management issues by:
    • Attending workshops suggested by the Developmental Services Program Manager.
    • Upgrading on specific mental health issues that require specialized counseling (e.g. sexual abuse)
    • Attending Case Management training and workshops
  4. Participate in team building developmental activities by:
    • Participating and sharing knowledge and skills with the Developmental Services team in the area of mental health and Case Management issues
    • Attending scheduled in-services and meetings as directed by the Developmental Services Program Manager
  5. Acts in an educational role by:
    • Identifying knowledge gaps in the area of Case Management for colleagues and pursing/taking role in training activities
    • Delivering workshops/seminars on Case Management issues in Sioux Lookout with interested groups as directed by the DS Program Manager.
    • Provide mentoring support to community based mental health workers
    • Assist in the promotion of the Developmental Services Program
  6. Other duties that may be deemed necessary by your immediate supervisor

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