Clinical Manager, Outpatient Mental Health Service

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Clinical Manager, Outpatient Mental Health Service

Nodin’s Outpatient Mental Health Service (OMHS) assists persons who under serious distress have engaged in risky unsafe behaviours due to inability to cope as a result of immediate or historical factors.  Using a multi-disciplinary team approach to care, clients are matched with supports to best address their issues/needs to enhance coping skills to deal more effectively with direct/ intergenerational trauma and life’s difficulties.  The interdisciplinary team provides case management, cultural support and teachings, mental health counselling, substance abuse counselling, crisis management and safety planning, art therapy, psychological care etc.  The Outpatient Service also has an On-Call Service which offers telephone support for clients to call outside of OMHS regular office hours Monday to Friday from 4:30 p.m. to 8:30 a.m. and 24 hours on weekends/statutory holidays.

Job Summary:

The Clinical Manager of Nodin’s Outpatient Mental Health Service plans, develops, manages and oversees the administration of mental health care program operations and service, which includes a large multi-disciplinary team.  The Manager develops operational and administrative policies, procedures, standards and objectives; serves in a consultative role to management, community-based organizations and providers; participates in strategic planning; develops and monitors program budgets and work plans; and performs related duties as assigned.

Salary Range $92,894 – $119,559 per annum

Who can apply: Persons of First Nations ancestry will be given preference (s.16 (1)CHRA)

Applicants must possess:

  • Minimum education required is equivalent to completion of 5 years post-secondary education specific to mental health (i.e., master’s degree in Social Work, master’s degree in psychology, diploma plus degree related to mental health)
  • Minimum 5 years of experience as a front-line mental health counsellor is a requirement
  • Previous management/supervisory experience preferred
  • Registration with a recognized professional body is a requirement
  • Must be able to function well in a very rapid paced, high stress environment
  • Experience assessing and working with high-risk complex cases
  • Knowledge, education, or training in working with traumatized individuals
  • An ability to negotiate and persuade when communicating with difficult clients
  • Familiarity of mental health diagnoses and psychiatric medications is preferable
  • Current theories, principles, and practices for services to clients with serious behavioral health care symptoms and diagnosis
  • Must be able to handle sensitive/confidential material in accordance with SLFNHA policies and procedures and PHIPA
  • Excellent communicator
  • Critical thinking skills, innovative solutions to simple and complex issues
  • Demonstrated experience or good knowledge of techniques for managing, developing, planning, implementing, monitoring and evaluation
  • Incredible organization skills to ensure the program operates smoothly
  • Innovative thinker, creativity, ability to generate new ideas
  • Ability to design and deliver presentations
  • Strong public speaking skills
  • Ability to manage multiple priorities with strict deadlines
  • Must be able to take initiative in an ambiguous environment with little supervision or guidance.
  • Must be able to cultivate a positive, respectful work environment
  • Must be a people person who can manage with confidence and operate with authority
  • Excellent interpersonal skills is a requirement
  • Must have excellent time management skills
  • Ability to function effectively during change management; periods of rapid change and transition
  • Should possess strong problem solving and decision-making skills
  • Ability to exhibit a high level of organizational skills, prioritizing and multi-tasking skills
  • Conflict management skills
  • Must be able to support staff but also address performance issues effectively
  • Must be able to think analytically
  • Must be skilled in finance including how to create a budget and manage budgets effectively
  • Have competencies to effectively write funding proposals
  • Must be able to write clearly and concisely to explain information in a well thought out, logical and effective manner
  • Superior data management, analytical and report writing skills
  • Proficiency in computer, typing and word processing skills
  • Previous experience with an Electronic Medical Record is an asset
  • Advanced knowledge of appropriate client care
  • Demonstrated understanding of and competence in serving culturally diverse populations; knowledgeable of First Nations’ people, history, culture, health priorities and social issues
  • Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an asset
  • Must be willing to travel to First Nation communities by flight if necessary, and valid driver’s license
  • Must be willing to live in Sioux Lookout
  • Must be able to work flexible hours/on-call afterhours/weekends as needed.

Roles and Responsibilities:

  • Manages a multi-disciplinary team and fully accountable for all personnel matters including hiring, coaching, training, performance evaluations, disciplinary actions etc.
  • Provides oversight, direction, and clinical leadership in all facets of the delivery of service to provide maximum in efficiency and quality to consumers and partners.
  • Manages the daily operations and work activities of staff on the team providing supervision, motivation, and direction.
  • Reviews all referrals and holds case management meetings for assignment of cases.
  • Holds regular individual supervision meetings to assess work and performance; teach; give direction, provide information, discuss any issues, ensure consistent application of clinical standards, discuss techniques used on cases; case progress; and provide clinical direction.
  • Assuring proper staffing levels are maintained at all times to ensure safe and therapeutic patient care.
  • Contract management (i.e., negotiating, planning, contract creation, execution, administration, and monitoring compliance with terms/conditions).
  • Administering, monitoring, and ensuring staff adhere to organizational policies and procedures.
  • Planning, developing, and implementing systems that positively impact the ability to perform the work and fulfill the goals of the service efficiently and effectively.
  • Providing effective problem solving and conflict resolution as required.
  • Short-term and long-term strategic planning; creating workplans to reach service objectives and enhance program.
  • Composing new job descriptions as required.
  • Planning and writing proposals.
  • Ensuring there is always strong multi-disciplinary team collaboration.
  • Utilization management (e.g., review of service to ensure clients are receiving at or above quality standards, case reviews, check client records, speak with patients and care providers regarding treatment, ensure there is response to plans of care etc).
  • Making sure all required documentation is completed by team members in an accurate and timely manner.
  • Collaborating with partners and ensuring all team members are doing the same to strategize on how best to help clients.
  • Ensuring team members make referrals as necessary to other services.
  • Conducting monthly information sharing meetings with staff.
  • Ensuring communication practices are clear and in place.
  • Action community concerns and requests appropriately.
  • Providing statistical data and other operational program reports and information as required by Director.
  • Overseeing budgets and fulfilling all funding reporting requirements.
  • Assisting with the developing Standard Clinical Operating Procedures for the unit.
  • Sit on relevant working groups or advisory committees.
  • Other duties as assigned by supervisor.

As per policy, applicants should note that COVID-19 Immunization is a condition of employment within SLFNHA.

Closing date: open until filled

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