Job Summary:
The Accommodations Clerk is responsible for overall care of Hostel and private accommodation boarders, processing of boarders and boarder information. The Accommodations Clerk will also be responsible for assisting dispatch with daily pick-up lists, working cooperatively with other staff and agencies, and reporting on activities. Assist data in nightly data warrants.
Qualifications:
- Written and oral communication skills acceptable to the employer that meet the requirements of the role of Accommodation Clerk
- The ability to perform the requirements of the position on a regular basis.
- Experience in frontline Customer Service working in a fast-paced environment
- Must be able to gain clearance to the Medical Transportation Record System (MTRS) support will be provided.
- Must be able to complete the duties of the position.
- Demonstrated computer skills, ability to use Microsoft office products and accurately type data.
- Ability to speak in a first Nations dialect of the Sioux Lookout Region would be a asset (Ojibway/Oji-Cree/Cree)
- Able to problem solve, use good judgment and make sound decisions.
- Ability to work independently and work well with in a team.
Roles and Responsibilities:
Overall care of the clients during their stay at the Hostel by:
- Ensuring that all clients are treated with respect and dignity.
- Providing client(s) with all necessary information regarding transportation, accommodation, and translations
- Ensuring that clients’ stay is as safe and comfortable.
- Making every effort to substitute for the support of family and community.
- Ensure that escorts for clients are provided accommodation.
- Ensuring that the elderly, children, and those not capable of looking after themselves receive individual support as required.
- Providing translation, when appropriate, for elders and other residents.
- Ensuring that clients respect the privacy, safety, and comfort of other clients.
- Arrange commercial accommodation as per procedure.
Processing of client and client information during their stay at the hostel by:
- Ensuring that all clients are admitted to and discharged from the Hostel as outlined in appropriate procedures and that proper up-to-date records are kept of each admission and release.
- Ensuring that all clients are properly oriented to their stay at the Hostel.
- Ensuring that all patient clients are aware of their appointments, and that proper records are maintained to monitor the status of client’s medical attention during stay at hostel.
- Check the house list to ensure who is in the building matches with date and warrant numbers.
- Ensure all information is inputted into JMK Database System
- Give out meal tickets to the appropriate clients.
- Complete room checks between with security.
Performing other duties such as:
- Processing clients, monitoring clients, tracking clients and assisting the Dispatch Clerk with ensuring the clients are on the transportation/pick up list.
- Determining whereabouts of clients and providing such information to family, counselling unit, and medical/hospital staff when requested to do so.
- Any other tasks assigned.
Closing Date: Open to filled
