Receptionist/Interpreter

Deadline: Jul 19th - 5:30pm
Location: Sioux Lookout, ONCommitment: Full Time

The Primary Care Team is a regional resource to 28 First Nations Communities and the community of Sioux Lookout. The Primary Care Team brings together a diverse group of health care professionals to work together collaboratively to help meet the individual and complex needs of clients. They deliver primary care to help clients with the specific health care goals and needs, ranging from managing chronic disease, to addressing complex health needs, to helping a client deal with a life challenge that is negatively impacting their health. These teams also empower clients and their families to be active participants in working towards their health care goals.

The Receptionist/Interpreter is responsible for all reception duties as well as interpreter services as requested by the Primary Care Team members. The Receptionist/Interpreter must have excellent public relations skills, communication skills, clerical skills, computer skills, and the ability to work in a demanding work environment.

Qualifications:

 

  • Grade 12 high school diploma or equivalent
  • Strong computer skills; proficiency in Microsoft Office a must
  • Strong communication, organization, scheduling and time management skills in dealing with clients, families, peers and health care professionals
  • Ability to communicate in one of the First Nations dialects of the Sioux Lookout Zone
  • Ability to interpret information from allied health staff to patients in preferred dialect
  • Ability to work independently with the flexibility to work as part of a team
  • Knowledge and understanding of First Nations culture and issues relevant to the delivery of health care in the Sioux Lookout Zone.
  • Ability to provide reception duties for the Primary Care Team and redirect queries to the appropriate source
  • Ability to respond/redirect requests for information, made by telephone or in person
  • Ability to perform the physical demands of the job
  • Ability to take initiative, be adaptable, multi task, meet deadlines, and work independently in a fast-paced and ever-changing environment
  • Ability to speak in one of the First Nation dialects in the Sioux Lookout area would be an asset
  • Certificate or diploma in Secretarial Arts/Office Administration and/or Medical Secretary would be an asset

 

Responsibilities:

 

  • Acknowledge arriving clients in a prompt and helpful manner
  • Book, coordinate and schedule client appointments with the ability to prioritize appointments according to client needs and clinic schedule
  • Coordinate client movements between departments
  • Interpret verbal information provided by physicians, allied health professions, support staff, visitors and community members – which may include explaining the preparations necessary for diagnostic tests and/or treatments ordered by allied health professionals
  • Operate the Primary Care Team switchboard by responding to incoming calls, taking and relaying messages, communicating information according to established procedures
  • Actively empower clients to participate in their health care decision by providing information and teaching in their first language
  • Prepare and forward requisitions for services to the appropriate recipient
  • Enter data/visit information into the Electronic Health Record
  • Perform routine clerical tasks such as copying, faxing, filing, general typing
  • Handle sensitive/confidential material strictly in accordance with office policy
  • Coordinate Cleaning and Maintenance requests for the Primary Care Team building
  • Order and re-stockof materials/supplies
  • Provide assistance when requested and any other duties as assigned