Mental Health Intake Manager

Deadline: May 31st - 4:30pm
Location: Sioux Lookout, ONCommitment: Full Time

Nodin Child and Family Intervention (CFI) Services provides mental health counselling, support, and intervention services to First Nation children/youth, adults and families from communities served by Sioux Lookout First Nations Health Authority. The majority of these 33 communities are remote, not road accessible, and only reachable by air transportation. Nodin CFI has a number of services: counsellors travelling to First Nation communities to see clients, a crisis response program, community based counsellors, and an Outpatient Mental Health Service based in Sioux Lookout.
The Intake Manager is responsible for the management and coordination of a high-volume centralized intake system. This position provides direction to a staff of intake workers in the provision of client screening, risk assessment, triage, and assignment to services. The Intake Manager must have excellent clinical skills in order to provide supervision and support to the intake team, ensuring that the most appropriate decisions are made in determining the best approach to meet clients’ needs.

In addition, this position will focus on implementing and facilitating the adoption of new work processes at the intake level.

The Intake Manager reports to, and is supervised by, the Director of Treatment Services

Qualifications

  • Preferred Master’s degree in a recognized mental health or social services profession – social work, psychology, mental health counselling, or a related field
  • Proof of registration in a recognized professional body
  • 3 to 5 years management experience with demonstrated ability to effectively lead staff through system change
  • Minimum five (5) years direct clinical mental health experience, with experience in centralized intake preferred
  • Experience in clinical interviewing, client screening and risk assessment, treatment planning, communicating with external referral sources, and client engagement
  • Knowledge of intake processes and best practices, with skills in effectively engaging with children, youth, and families. Demonstrated ability to assess complex cases systematically, organize information, and develop client-centred plans 
  • Outstanding interpersonal skills to work effectively with staff and a diverse range of stakeholders at all levels in order to achieve successful outcomes through excellent relationship-building
  • Knowledgeable of First Nations’ people, history, culture, health priorities and social issues.  Must have good working knowledge of mental health situations and crises affecting First Nations communities related to specific areas, such as trauma, grief, suicide, addictions, etc.
  • Specific training and experience using a trauma-informed approach to care  
  • Knowledge of legislated privacy requirements (PHIPA), client confidentiality, and client rights
  • Ability to make independent decisions and prioritize workload.  Flexibility, problem-solving skills, creativity, and organizational skills
  • Excellent verbal and written communication skills, and computer literacy required
  • Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an asset
  • Must be willing to travel if necessary, and also require a valid Driver’s License
  • Must be willing to relocate and live in Sioux Lookout (or within a daily commuting distance)

 Responsibilities

  • Responsible for the day-to-day management and coordination of a centralized intake system and intake team.  Supervise and support intake team to:
    •  Review and triage all new referrals, including crisis referrals
    • Re-direct referrals to appropriate community resources as required 
    • Maintain communication with referral sources and clients
    • Conduct appropriate screening/assessment
    • Assign clients to most appropriate services, in close collaboration with service providers
    • Ensure that referrals are tracked in the mental health database and inform service providers of referral activity on a regular basis to ensure accurate and up-to-date information
  • Provide clinical supervision of intake staff to ensure an expedient and appropriate management of referrals
  • Act as back-up to intake staff in processing referrals
  • Review, update, and implement intake system program improvements.  Conduct regular evaluation of intake process.  Identify systems challenges and take leadership in developing policies and procedures to address the issues
  • Liaise with First Nations communities, local hospital, federal and provincial programs and services, community agencies, and other organizations for the purpose of developing strong partnerships, ensuring continuity of care, and implementing system changes
  • Work together with clinical programs to streamline processes and workflow to allow for consistent and standardized methods of referral, risk assessment, and wait list management
  • Develop educational or training programs to deliver to Nodin CFI staff, other SLFNHA departments, and First Nations communities to improve knowledge, build capacity, and strengthen client care related to the intake process
  • Conduct intake staff performance appraisals and contribute to the continuous learning and personal development of staff
  • Provide direction and support to intake staff in areas of policy, procedures, program planning, best practice, and training
  • Work in a manner that is in compliance with staff and client safety practices, policies, and procedures of SLFNHA
  • Work in collaboration with all other staff who work in different areas of Nodin CFI
  • Other duties as required