Intake Support Worker

Deadline: Jul 27th - 4:30pm
Location: Sioux Lookout, ONCommitment: Full Time

This full time position reports to the Intake Supervisor. The Intake Support Worker (ISW) is responsible for the data entry of all documentation to the CIMS database. The ISW is responsible for the initial intake for children, youth and families, completion of initial documentation of all referrals being referred to the unit whether by telephone, fax or in person and participating on case management of clients. The ISW will be responsible for clerical duties including maintaining filing system and reception duties.


  • High School completion or equivalent combination and training to manage the tasks and responsibilities of the position
  • Minimum two years’ experience in clerical field an asset
  • Experience with Microsoft Office computer software, client database CIMS, and Outlook Express E-mail program
  • Computer literate, database, stats/spreadsheets
  • Experience in file management
  • Experience working with Native people and northern communities
  • Must be able to maintain confidentiality
  • Must Produce a Criminal Records check
  • Good working knowledge and experience in time management
  • Excellent organizational skills
  • Ability to work independently or as part of a team
  • NIHB – knowledge
  • Excellent communication skills



  • Ability to respond and act appropriately in a crisis situation
  • Knowledge of local resources
  • Experience working in a cross cultural setting
  • Ability to communicate effectively with physicians, local agencies and community based           mental health resources
  •  Ability to work independently
  •  Excellent written and oral communication skills
  • Ability to handle a stressful work environment
  •  Innovative problem solving and decision making skills
  • Ability to be an asset to the Intake Team
  •  Provide emergency resource contact information when necessary
  • Knowledge of health care system within the Sioux Lookout Zone
  • A good understanding of the Child & Family Services Act, Mental Health Act and awareness of current issues within Northern and remote Native communities
  • Enter data into CIMS database (referrals, contact notes, assessments, medical reports, etc)
  • Info view report and analysis
  •  Follow-up on referrals receive
  •  Consult on referrals with appropriate supervisor
  • Participate in ongoing education, meetings, training, consultation with supervisor
  • Participate in case reviews
  • Statistical reporting
  • Ministry reports
  •  Client data reports
  •  Liaise with counselors, on-call workers and clinical supervisors
  •  Reviewing and redirecting organizational documentation
  • Coverage of reception – reception duties
  • And any other duties as assigned by your Supervisor