Hostel Guest Services Representative

Deadline: Nov 30th - 4:30pm
Location: Sioux Lookout, ONCommitment: Full Time

The Hostel Guest Services Representative will be responsible for providing customer support services for Hostel guests. This position is Monday to Friday, from 1:00 p.m. to 9:00 p.m.

Qualifications: 

  • Minimum Grade 12 education and/or certificate in Hospitality Management 
  • Excellent customer service skills 
  • Excellent verbal and written communication skills 
  • Ability to speak one or more of the First Nation Languages of the Sioux Lookout distrcit would be an asset 
  • Strong knoweldge of First Nations communities in the Sioux Lookout district 
  • Active CPR and First Aid a definite asset 
  • Ability to work in multi-team environment 

Responsibilities: 

  • Greet incoming visitors in a friendly and helpful manner and use guest’s first name at every opportunity
  • Maintain knowledge of Hostel standards and procedures
  •  Provides Hostel patrons with information about the Hostel services
  • Assist receptionist with telephone calls and greeting incoming visitors
  • Assist with luggage tags and storage
  • Assist guests and escort them to locations within the Hostel property
  • Act as a primary contact for Hostel patrons with questions and complaints
  • Assist Hostel patron accessing hostel cafeteria
  • Provide one to one assistance for elders waiting in the lobby
  • Does everything to ensure Hostel patrons arrive and depart the Hostel with a positive impression of Hostel services
  • Assist guests with Hostel rooms amenities i.e. telephone, television, air conditioner, smoke detector, room storage, open/close windows,
  • Take a personal interest and pride to ensure the front desk work area is kept clean
  • Provide customer service in a professional manner
  • Ability to provide building orientation for new guests and visitors
  • Referrals to the Patient Navigator Officer located at Shibogama Tribal Council Office
  • Provide referrals to Hostel Patient Advocacy and Support worker
  • Be able to work in a team environment
  • Follow health and safety guidelines