Hostel Guest Services Representative

Deadline: Nov 30th - 4:30pm
Location: Sioux Lookout, ONCommitment: Casual

The Hostel Guest Services Representative will be responsible for providing customer support services for Hostel guests. This position is Saturday and Sunday, from 8:00 a.m. to 4:00 p.m.

Qualifications: 

  • Minimum Grade 12 education and/or certificate in Hospitality Mangement 
  • Excellent customer service skills 
  • Excellent verbal and  written communication skills 
  • Ability to speak one or more of the First Nation languages of the Sioux Lookout district would be an asset
  • Strong knowledge of First Nation communities in the Sioux Lookout district 
  • Active CPR and First Aide a definite asset  
  • Ability to work in multi-team environment 

Responsibilities: 

  • Greet incoming visitors in a friendly and helpful manner and use guest's first nation at every opportunity 
  • Maintain knowledge of Hostel standards and procedures 
  • Provides Hostel patrons with information about the Hostel services 
  • Assist receptionist with telephone calls about the Hostel services 
  • Assist with luggage tags and storage 
  • Assist guests and escort them to locations within the Hostel property 
  • Act as a primary contact for Hostel patrons with questions and complaints 
  • Assist Hostel patron access Hostel cafeteria 
  • Provide one to one assistance for elders waiting in the lobby 
  • Does everything to ensure Hostel patrons arrive and depart the Hostel with a positive impression of Hostel services 
  • Assist guests with Hostel room amenities i.e. telephone, television, air conditioner, smoke detector, room storage, open/close windows 
  • Take a pesonal interest and pride to ensure the front desk work area is kept clean 
  • Provide customer service in a professional manner 
  • Ability to provide building orientation for new guests and visitors 
  • Referrals to the Patient Navigator Officer located at Shibogama Tribal Council office 
  • Provide referrals to Hostel Patient Advocacy and Support Worker 
  • Bea ble to work in a team environment 
  • Follow health and safety guidelines