Complex Care Case Coordinator

Deadline: Posting Has Expired
Location: Sioux Lookout, ONCommitment: Full Time

This developmental position reports to the Developmental Disabilities/Telemedicine Supervisor. The Complex Care Case Coordinator will be responsible for providing case management to children and families experiencing specific severe mental health, behavioral or complex special needs.

Qualifications:

  • Master’s Level  or equivalent in a related field is an asset
  • University degree in human service field, with two years’ experience in the health services environment 
  • Specialized courses in specific areas of mental health, autism, behavioural or developmental challenges
  • Experience working with First Nations people and communities
  • Experience in case management 
  • Must be able to maintain confidentiality
  • Must have:    
    • A valid Ontario Driver’s License 
    • Produce a Criminal Records check
    • Have First Aid & CPR – Adult & Child
  • Knowledge of Case Management principles and Service System Principles
  • Ability to work as lead for multi-disciplinary teams and with community agencies
  • Knowledge of the people, culture and mental health priorities of the First Nations communities in the Sioux Lookout District
  • Ability to communicate in one or more of the First Nations dialects of the Sioux Lookout District will be an asset
  • A good understanding of the Child & Family Services Act, Mental Health Act and awareness of current issues within Northern and remote Native communities
  • Knowledge and/or skills in working with computer systems
  • Excellent written and oral communication skills
  • Innovative problem solving and decision making skills
  • Ability to travel to First Nation communities 

Responsibilities:

  • Provide specialized case management services to special needs children identified in the Developmental Disabilities catchment area by:
    • Facilitate access to children’s services by providing case management and service coordination for children, youth and their families/caregivers
    • Provide general information, determine eligibility, complete intake, prioritize services using standardized tools, develop initial service plan, refer to appropriate services and track client status in CIMS
    • Review assessments, diagnosis, plans and recommendations for all assigned clients
    • Initiate planning meetings with families and collateral agencies and service partners
    • Develop with families and service partners a treatment plan
    • Facilitate the approval and implementation of the treatment plan with the Ministry and service providers 
    • Ensure participation of all service partners in the implementation of the service plan
    • Monitor and document client’s progress with the treatment plan and evaluate progress of treatment
    • Maintain ongoing communication with family and service providers
    • Participate / lead case management meetings with service providers staff
    • Partner in the development of community services through participation and leadership in community networks, particularly with reference to special needs children and their families/caregivers.
    • Coordinate care and services for clients with service providers, hospital, physicians, specialists and resources at the community level
    • Provide a service coordination role and participate in Case Resolution, Integrated Transition Planning processes and discharge plan with family and service providers 
    • Provide case management services in Sioux Lookout office, hospital and in First Nations communities
    • Ensure high standards of professional conduct and quality of care.
  • Maintain accurate records by:
    • Recording all client, service providers, ministry and specialists  contacts
    • Maintain records of all meetings and conferences regarding clients.
    • Record statistics of clients on caseload
    • Maintain and record progress of clients
    • Maintain and record financial commitments and approvals
    • Record and submit all required forms as per Sioux Lookout First Nations Health Authority (SLFNHA) policies (e.g. complying with confidentiality protocols at all times)
  • Participate in ongoing education on mental health and case management issues by:
    • Attending workshops suggested by the Developmental Disabilities/Telemedicine Supervisor
    • Upgrading on specific mental health issues that require specialized counseling (e.g. sexual abuse)
    • Attending Case Management training and workshops
  • Participate in team building developmental activities by:
    • Participating and sharing knowledge and skills with the Developmental Disabilities team in the area of mental health and Case Management issues
    • Attending scheduled in-services and meetings as directed by the Developmental Disabilities/Telemedicine Supervisor
  • Acts in an educational role by:
    • Identifying knowledge gaps in the area of Case Management for colleagues and pursing/taking role in training activities
    • Delivering workshops/seminars on Case Management issues in Sioux Lookout with interested groups as directed by the Disabilities/Telemedicine Supervisor 
    • Provide mentoring support to community based mental health workers 
    • Assist in the promotion of the Developmental Disabilities Program
  • Other duties that may be deemed necessary by your immediate supervisor