Clinical Case Manager

Deadline: Open
Location: Sioux Lookout, ONCommitment: Full Time

The Primary Care Team is a regional resource to 28 First Nations Communities and the community of Sioux Lookout. The Primary Care Team brings together a diverse group of health care professionals to work together collaboratively to help meet the individual and complex needs of clients. They deliver primary care to help clients with the specific health care goals and needs, ranging from managing chronic disease, to addressing complex health needs, to helping a client deal with a life challenge that is negatively impacting their health. These teams also empower clients and their families to be active participants in working towards their health care goals.

The Clinical Case Manager will be responsible for overall clinical leadership and management of all primary care Allied Health Professional staff and contracted health services. The goal of the position is to ensure the Primary Health Care Team produces high quality and timely health services/interventions using culturally appropriate practices and best practice standards of care.

The Clinical Case Manager will work in partnership with First Nations’ leadership and their community members, health care providers, and other key stakeholders. The incumbent must be skilled at initiating innovative approaches to help strengthen the delivery of allied health services to support the north.

Qualifications:

 

 

  • Baccalaureate Degree in Nursing BScN from an accredited University

  • Current Registration with the College of Nurses of Ontario, in good standingMinimum of five (5) years’ experience in Nursing setting

  • Demonstrated understanding of and competence in serving culturally diverse populations; knowledge of First Nations’ people, history, culture, health priorities and social issues
    Excellent interpersonal, leadership, verbal/written and computer communication skills

  • Ability to develop and maintain respectful/cooperative relationships with First Nations people, communities, service stakeholders and health care providers to promote an integrated seamless delivery of services

  • Ability to function effectively during change management; periods of rapid change and transition

  • Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an asset

  • Experience in people management, program development, governance, budget, resource management, and organizational skills

  • Experience working with a diverse range of stakeholders, internal and external to the organization to achieve successful outcomes through excellent relationship-building skills

  • Excellent verbal/written communication

  • Must be willing to travel by various modes

  • Must have a valid Driver’s License

  • Must be willing to relocate and live in Sioux Lookout (or within a daily commuting distance)

  • Ability to communicate in one of the First Nations dialects of the Sioux Lookout region would be an asset

 

Responsibilities:

 

  • Collaborates with the Director, Primary Care and Human Resources staff to recruit, interview, select, hire and employ staff within the Primary Care Team.
  • Provides supervision and direction to the Primary Care Team Allied Health disciplines by:
    • Ensuring communication practices are clear and in place
    • Holding regular ongoing staff meetings
    • Providing effective problem solving and conflict resolution as required
    • Administering, monitoring, and ensuring adherence to organizational policies and procedures
    • Conducting Performance Appraisals and Action Plans for staff
    • Providing ongoing coaching, advice and motivation
    • Identifying and supporting professional development and training needs of staff
  • Monitors work plans and operating budgets
    • Manage the development of annual work plans and reports that align with the annual organizational objective setting
    • Assist in the preparation of an annual budget as per health service goals and objectives
    • Monitor budget variances
    • Monitor and ensure proper financial coding
    • Assist with the preparation and submission of funding requests and reports
  • Coordinate the ongoing promotion of the Primary Care Team
    • Manage preparation, maintenance, and submission of all correspondence, reports and briefing notes
    • Conduct presentations as needed
  • Coordinate and supervise Primary Care Team services
    • Plan, develop and implement systems that positively impact the ability to perform the work and fulfill the goals of the program efficiently and effectively
    • Liaise with leadership, frontline workers, health care providers and other service workers in communities to collaboratively strategize means to tackle priority issues related to Primary Health Care
    • Facilitate delivery of Primary Care services to support communities
    • Action community concerns and requests appropriately
  • In conjunction with the Director, Primary Care and other health professionals, will develop regional policies, objectives, educational material and best practices for Primary Care.
  • Support program and service evaluation and quality improvement initiatives by:
    • Evaluating the effectiveness, acceptability, availability and cost efficiency of the Primary Care Team in collaboration with other Primary Care Team staff.
    • Develop productivity/quality benchmarks for clinical operations, and analyze data against benchmarks to identify efficiencies or inefficiencies to address
    • Ensuring that systems are in place to monitor the delivery of health services relevant to Primary Care for the First Nations communities