Case Manager, Outpatient Mental Health Service

Deadline: Open
Location: Sioux Lookout, ONCommitment: Full Time

Nodin Child and Family Intervention Services is the mental health department of Sioux Lookout First Nations Health Authority. It is a resource available to First Nation children, youth, adults and families from 33 communities served by SLFNHA. The majority of these communities are remote, not road accessible and only reachable by air transportation. Nodin CFI has several services: counsellors travelling to First Nation communities, a crisis response program, community-based counsellors, traditional healing, etc., and an outpatient mental health service based in Sioux Lookout.

The Case Manager is one team member of the Outpatient Mental Health Service. He/she will undertake assessment, monitoring, planning, advocacy and linking of clients with services before they discharge from Nodin’s Outpatient Mental Health Service.

The Outpatient Mental Health Service provides intensive brief counselling, crisis intervention and safety planning with individuals demonstrating very “high risk” behaviours, serious emotional/behavioural disorders, and trauma symptoms that cannot be responded to at the community level. Individuals meeting criteria travel from communities for a short stay in Sioux Lookout to receive this support.

The Case Manager reports to the Outpatient Mental Health Clinical Manager.


  • Bachelor's degree in Social Work, Psychology, or Human Services related field preferred
  • Diploma related to the area of Social Work will be considered (e.g. Social Service Worker, Native Child and Family Service Worker, Human Services Counsellor)
  • Registration with recognized professional body preferred or willingness to obtain
  • Professional integrity and the ability to maintain confidentiality is essential
  • Must support and adhere to organizational policies, procedures, philosophy and mission
  • Must follow standard clinical operating procedures
  • Two or more years’ case management or related experience
  • Experience providing services in a mental health trauma informed care environment
  • Must be knowledgeable and follow duty to report requirements
  • Must have working knowledge assessing high risk clients and responding appropriately
  • Completion of courses specific to cultural competency, trauma, suicide intervention, family violence a plus
  • Self-starter, comfortable in a multi-tasking environment, calm under pressure, diplomatic
  • Problem solving capability and ability to work under minimal supervision
  • Can function effectively in a fast-paced and ever-changing mental health environment
  • Must have excellent time management skills to effectively maintain a busy schedule
  • Positive attitude with a team-player approach to ensuring clients receive quality care
  • Strong facilitation skills, understanding of crisis intervention and trauma informed care preferred
  • Proficient in typing and competent in the use of computers
  • Must have working knowledge of common software products to manage schedules and documentation
  • Accuracy and strong attention to detail is a must
  • Excellent written and verbal communication skills
  • Knowledge of the people, culture and mental health priorities of First Nations communities in the Sioux Lookout region
  • Ability to communicate in one or more of the First Nations dialects of the Sioux Lookout region will be an asset
  • Extensive knowledge of community resources and/or a willingness to learn


  • Work with clients and other members of the treatment team to complete initial needs assessment and prepare an individualized service plan to include clients’ goals and strategies
  • Provide plan to referral source
  • Regular check-ins during service delivery to assess if clients are attaining treatment goals
  • Case management monitoring of clients’ progress or lack of progress, and work with the team to adjust plan if necessary
  • Seek consent to release information to referral sources, family and alternative service providers as necessary
  • Maintain typewritten client care coordination electronic records according to clinical standards and required timelines
  • Discharge planning involving the client, family and treatment team and others as necessary
  • Actively explore and connect with First Nation community linkages to establish effective aftercare support
  • Formalize discharge plans in writing with a discharge summary to include clinical team recommendations and follow-up actions
  • Communicate summary of treatment, recommendations and plan with relevant providers to ensure there is integration of services, a smooth transition and continuity of care
  • Coordination, linking and referring to other resources (e.g. First Nations community-based services, regional services, specialists)
  • Work with Nodin’s other services, agencies and institutions to ensure clients receive follow-up care as necessary
  • Actively participate in supervision meetings, department meetings, case discussions, planning for treatment provision, and service development meetings
  • Develop and deliver presentations and group work as requested
  • Other duties and responsibilities as assigned or needed