Receptionist/Clerk Interpreter

Deadline: Open
Location: Sioux Lookout, ONCommitment: Full Time

Receptionist/Clerk Interpreter

Reporting to the Clinic Coordinator, the Receptionist/ Clerk Interpreter will be responsible for performing a variety of clerical support services, plus assisting the First Nations patients that come to the clinic here and can’t speak or understand English to interpret for them at the Northern Clinic. 

Qualifications:

•Minimum Grade 12 or equivalent
•Certificate/Diploma in Medical Office Assistant program or equivalent an asset
•Minimum 2 years receptionist/secretarial experience an asset
•Medical terminology and medical transcription experience an asset
•Proficient keyboarding skills
•Knowledge of Microsoft Office XP Pro (Office Pro 2007 an asset).  Experience with a Client Database;
•Ability to work with scheduling and medical information software programs (e.g. Practice Solutions); 
•Ability to speak in one of the First Nations Dialects in the Sioux Lookout Zone is required; 
•Excellent communication skills (both written and oral);
•Ability to maintain effective working relationships with patients, medical and clinic staff and the public;
•Must have experience and understanding of Native culture, and of the geographic realities and social conditions within remote First Nation Communities;
•Excellent time management and organizational skills;
•Ability to work independently; 
•Must be willing and able to relocate to Sioux Lookout. 

Responsibilities:
•Organizing charts for physician clinics
•Acknowledge arriving patients in a prompt and helpful manner
•Booking, coordinating and scheduling patient appointments with the ability to prioritize appointments according to patient needs and physician clinic schedules
•Overseeing the waiting area 
•Coordinating patient movements between departments
•Informs patient problems and/or irregularities to nurse managers or registered nurse
•Operating the appointment clinic switchboard by responding to incoming calls, taking and relaying messages, communicating information and responding to emergency calls according to established procedures
•Interpret verbal information provided by physicians, support staff, visitors and community members
•Explaining preparations necessary for diagnostic tests and/or treatments ordered by the physician

•Actively empower patients to participate in their health care decision by providing information and teaching in their first language
•Prepare and deliver requisitions
•Label and deliver laboratory specimens
•Transcribe physicians orders
•Perform routine clerical tasks such as copying, faxing, filing
•Handling of sensitive/confidential material strictly in confidence in accordance with office policy
•Ordering and stocking of supplies
•Provide orientation as required