Airport Clerk/Interpreter

Deadline: Nov 30th - 5:30pm
Location: Sioux Lookout, ONCommitment: Part Time

Under the supervision of the Team Leader, the Airport Clerk/Interpreter is responsible for providing personal, travel-related and interpretive assistance to all clients when they are at the Sioux Lookout Airport. This position is from Monday to Friday, 3:00 p.m. to 7:00 p.m.

Qualifications: 

  • Grade 12 education 
  • Fluent in one fo the languages of the First Nations of the Sioux Lookout district and able to interpret effectively between English and the language a must
  • Excellent interpersonal and communication skills 
  • Previous experience in translation 
  • Familiar with the NIHB Medication Transportation Framework Program
  • Knowledge and comitment to the services provided by the Client Services Department 
  • Ability to work with people in a public service environment 

Responsibilities: 

  • Provide interpreter services and assist all NIHB prior approved clients when they are at the Sioux Lookout airport by ensuring their needs are met and explaining procedures to clients who are unfamiliar with air travel
  • Ensure all NIHB clients departing find the correct flight times and airline check in and ensure their luggage is properly tagged to destination
  • Meet and greet all incoming clients at the airport.  Assist clients who have stopovers at the airport and arrange ground transportation for those whose flights end in Sioux Lookout
  • Handing out travel/destination contact phone numbers for Winnipeg and Thunder Bay
  • Put client names, prior approval numbers for departures and arrivals in the Daily Log
  • Act as a liaison for clients denied boarding and referring them to the Patient Navigator Worker
  • Order and distribute lunches to clients who require a meal at the airport.
  • Coordinate travel arrangements with discharge coordinator and dispatch clerk and get approval for clients’ travel, as necessary
  • Coordinate with the Dispatch Clerk on the client’s ground transportation pickup from the Sioux Lookout airport
  • Record prior approval numbers along with names and where the client came from when the client was provided with a meal. Send a weekly report to SLFNHA Finance Department for billing
  • Write and submit incident reports to appropriate departments for follow up
  • Participate at regular staff development activities and staff meetings
  • Work as a team member with co-workers, SLFNHA staff and other organizations
  • Provide assistance where required and assist with other duties assigned by CSD Management